ING Vysya Bank Hiring for the Freshers and Experienced - Apply as soon as possible

Posted on: Location: Across India

Job Description:

Eligibility : UG - Any Graduate - Any Specialization PG

Industry : Bank Job


Experience : Freshers / Experienced

Salary : As per Company

Location : Across India

Salary : As per company norms

Job Description :

  1. Phone Banking Agent :
    • Answer incoming calls from customers to answer inquiries and questions, take requests, handle complaints, troubleshoot problems and provide information
  2. Principal Accountabilities of the Role
    • Handling customer calls
    • Providing account information
    • Blocking and reissuing cards
    • Cheque book requests
    • Statement requests
    • DD requests
    • ATM Pin / TPin / mibank Pin requests
    • Net banking/Business banking ID activation / reactivation / deactivation
    • Phone number updation
    • Email ID updation
    • SMS alert registration
    • Product/Process Query handling
    • Responding to queries on Demat (T-1 data)
    • Responding to queries on Consumer Finance
    • Cross-selling
  3. Productivity Standards
    • ACD Calls ( 80-100 calls at day)
    • Average Talk time ( 3 mins)
    • Average Hold time ( 1 min)
    • Average ACW time ( 20 mins)
    • Staffed time ( 8 hours 30 mins)
    • Occupancy ( 75% and above)

About the Company:

ING Vysya Bank (Kannada: ಐ.ಎನ್.ಜಿ ವೈಶ್ಯ ಬ್ಯಾಂಕ್ ಲಿಮಿಟೆಡ್) is a privately owned Indian multinational bank based in Bangalore, with retail, wholesale, and private banking platforms formed from the 2002 purchase of an equity stake in Vysya Bank by the Dutch ING Group. This merger marks the first between an Indian bank and a foreign bank. Prior to this transaction, Vysya Bank had a seven-year-old strategic alliance with erstwhile Belgian bank Banque Bruxelles Lambert, which was also acquired by ING Group in 1998.
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How to apply:

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