Recruiting for the post of Phone Banking and Sales Manager at Ing Vysya Bak for Freshers and Experienced

Posted on: Location: Bengaluru

Job Description:

Eligibility : UG - Any Graduate - Any Specialization PG

Industry : Bank Job

Position : Phone Banking / Sales Manager

Experience : Freshers / Experienced

Salary : As per Company

Location : Bangalore/Ahemadhabad

Salary : As per company norms

Job Description :

  1. Handling Customer calls :
    • Providing account information
    • Blocking and reissuing cards
    • Cheque book requests
    • Statement requests
    • DD requests
    • ATM Pin / TPin / mibank Pin requests
    • Net banking/Business banking ID activation / reactivation / deactivation
    • Phone number updation
    • Email ID updation
    • SMS alert registration
    • Product/Process Query handling
    • Responding to queries on Demat (T-1 data)
    • Responding to queries on Consumer Finance
  2. Business Generation Targets
    • Channel Migration – Tpin , E-reg, I banking, SMS Banking and IVR migration
    • Sales – As per monthly targets assigned.
  3. Discipline
    • Punctuality and Nil Unplanned leave
    • Discipline – Maintain decorum in the office
    • Ensure weekly review with TL .
  4. Compliance and Unit Controls
    • Call capture and reporting to be accurate, complete and timely
    • Follow Call procedure
    • Adhere to validation procedure
    • Answer calls in a courteous manner
    • Answer calls within one ring
    • Complaint logging, tracking and closing
    • Assure Call pack Awareness of and adherence to compliance/money laundering guidelines
    • Adherence to reversal policies and budgets.
    • Responding to queries on Consumer Finance
    • Cross-selling

About the Company:

ING Vysya Bank (Kannada: ಐ.ಎನ್.ಜಿ ವೈಶ್ಯ ಬ್ಯಾಂಕ್ ಲಿಮಿಟೆಡ್) is a privately owned Indian multinational bank based in Bangalore, with retail, wholesale, and private banking platforms formed from the 2002 purchase of an equity stake in Vysya Bank by the Dutch ING Group. This merger marks the first between an Indian bank and a foreign bank. Prior to this transaction, Vysya Bank had a seven-year-old strategic alliance with erstwhile Belgian bank Banque Bruxelles Lambert, which was also acquired by ING Group in 1998.
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How to apply:

To Apply for Phone Banking Agent   : Click here

To Apply for Sales Manager : Click here

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