Walk - In From 15th - 19th June 2015 For Fresher Graduates @ DELL

Job Description:

                                                                     

Eligibility : Any Graduate

Functional Area: IT / Software

Designation : ANZ Process

Walk - In Date : 15th to 19th June 2015

Job Location : Bangalore

Experience : 0 - 1 years

Salary : Best In Industry

Job Description :

• The scope of the job is to provide high level of customer experience by supporting these customers and Sales on order status, missing wrong damage, customer returns and customer escalation issues.
• This involves working closely with the various departments like Sales, Channel Sales, Manufacturing, Logistics, Tech support, Finance etc. internally.
• Work very closely with the Account managers of REL Sales segments and ensure highest level of Customer experience and Retention scores.
• Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
• Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
• Engage with External Vendors - Forwarder and Services Provider to solve customer issue.
• Engage with other departments - e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
• To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
• Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
• To verify and investigate into customer's complaints and drive for resolution within specified time frames
• Prepare daily/weekly performance reports
• Fully responsible for Customer Satisfaction and feedback for improvement.

About Company:

Dell Inc. is an American privately owned multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide.Continue Reading


Website : www.dell.com

How To Apply:

Walk-In Date: 15th to 19th June 2015 From 12 P.M

Venue, Contact Details:

Divyashree Greens,Survey # 12/1, 12/2A ,

Challaghata village,

Varthur Hobli,

KormanglaInner Ring Road,

BANGALORE,Karnataka,

India 560036

Contact : Gayathri

Tel no : 9945125998

For More Details & Apply : Click Here