EATON Openings for Freshers for the post of Associate Customer Service Representative

Posted on: Location: Pune
Education : Bachelor's Degree

Functional Area : Marketing and Sales

Designation : Associate Customer Service Representative

Experience : Freshers

Location : Pune

Salary : As per the Industry

Eligibility Criteria :

  • Bachelor's degree in any stream with excellent academic track record. Good Communication & Computer skills

Essential Functions:

  • Expedite orders to prevent customer line downs or machine downtime. Process emergency and/or expedited orders and shipments in a timely manner
  • Provide customers and/or distributors with product information or leverages internal resources to fulfill requests
  • Authorize RMA (Returned Material Authorization) requests and issues RMA numbers. Investigate claims by conducting fact-based investigation and working with operations personnel
  • Initiate price quotations and routes for approval
  • Accept and process written and verbal orders, following established business rules. Generate MPS (Marketing Product Specification) requests as required
  • Enter new orders from customers through order entry systems, with emphasis on error-free order management and same-day order entry. Enter changes and cancellations from customers through order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry
  • Process blanket orders from Distributor accounts and validate the blanket releases against the customer order board. Validate orders in the system against customer order reports on a weekly basis
  • Maintain accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses)
  • Proactively communicate in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicate in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests

About The Company :

Eaton is a power management company with 2013 sales of $22.0 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 102,000 employees and sells products to customers in more than 175 countries.Because of the pivotal role we play, Eaton is committed to creating and maintaining powerful customer relationships built on a foundation of excellence. Continue Reading

Company Website :

How To Apply :

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