HCL Walk-In Drive for Freshers and Experienced for the post of Junior Engineer Product Support From 22nd To 24th July 2015

Eligibility: Any Graduate / Under Graduate, Diploma

Industry: BPO / Call Centre / ITES

Designation : Junior Engineer Product Support

Experience: 0-3 years

Location: Chennai

Walk-In Date : 22nd To 24th July 2015

Salary : Best In Industry

Candidate Profile:

• Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015 / 2014 or previous year Passed outs) / candidates with backlogs up to 4 papers can also apply / Diploma holders(10+2+2 only).
• Highly confident communicators with excellent interactive ability.
• Tailors tone and communication style to the customers needs.
• Offers clear explanations
• Demonstrable call control skills
• Culturally aware with good intercultural skills.
• Crafts appropriate responses to customer objections and uses strategies to repair communication.
• Speaks standard business English in a neutral accent with no mother tongue influence
• Highly sentient
• An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision

Job Description:

• Assist Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service Assist Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
• Trouble shooting for Broadband related issues.
• Setting up wireless connection on Laptops and Desktops.
• Connectivity issues with ops Modem, Routers, Hubs and Switches.
• Dealing with network connectivity LAN , WAN and MAN.
• Checking the exchange line issues / outages / fixing appointment with the technician at UK.

About the Company:

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.Continue Reading

Website: www.hcl.com

Walk-In Details:

Walk-In Date : 22nd To 24th July 2015

Reporting Time : 10 AM

Venue Details :

Navins WSS Towers, 107,Harris Road,Pudupet,
Near Casino Theatre,
Chennai - 2, Chennai,
Tamilnadu - 600002,
India

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