Education : BE / B.Tech
Industry : IT-Software / Software Services
Designation : Associate - Technical Operations
Experience : Freshers
Work Location : Bangalore, Chennai, Hyderabad, Noida, Pune,
salary : Best In Industry
Eligibility Criteria :
- Bachelor's Degree
- English: Fluent
- 24 * 7 environment. Should be willing to work in Night shift
Job Description:
- Support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues. It also provides opportunity to understand the current Automation and Analytics work going on with clients to simplify and maximize operations with minimal effort
- Work to standardize repeatable tasks and steps across multiple accounts. This may require creating documentation or scripts that can be used to solve the same problem in the future – Automation
- Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams
- Implement medium to complex product upgrades and/or medium to complex security compliance corrections without assistance
About Company :
For nearly 100 years, IBM has led the world in creating innovative solutions and products that have changed not only business, but history as well. With its global scale and breadth of disciplines, IBM offers more opportunities for growth and attractive benefits; and with IBM’s unique mix of people, business knowledge and technological expertise,IBM helps solve real world problems.A key business unit in IBM that combines deep industry expertise with high-powered technology to unlock premium business value for our clients. In areas such as IT, Consulting, Sales, Marketing, Finance, Business, Strategy, Supply chain, Business Analytics, Customer Relationship Management (CRM), Human Capital, Logistics and Procurement, we have shown our clients innovative new ways to think about their business and their bottom line. Continue Reading
Website : www.ibm.com
How To Apply :
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