Education : B.E / B.Tech
Functional Area : IT-Software / Software Services
Designation : Systems Engineer, Software Engineer
Experience : Freshers 2014, 2015
Location : Bangalore
Salary : Best In Industry
Desired Candidate Profile:
- Fresher’s with Graduation in BTech/ BE
- Above mentioned Graduate with Maximum 1 year of experience in an international call center can also apply.
- Candidate should have 60% and above in academics in 10th, 12th and graduation.
- Candidate should have no gaps in education.
- Candidates must be open to relocate to any location and work in shifts (where and when required)
- Candidates must be available to join immediately
- Candidate must have good English written / verbal communication skills. In addition, English language comprehension must be good
- Knowledge of basic computer operations.
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Should be willing to take up challenges and go extra mile to perform work responsibilities
- Should have great interpersonal skills and ability to perform under pressure
- Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk
- Certifications like MCSE/CCNA /PMI/ITIL are preferred
- Willing to work in a technical voice process inbound process, Call taking profile.
- Willing to work in night shifts
- Willing to sign 2yrs Service agreement
Job Responsibility:
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
Mandatory Documents:
- Applicant id email along with venue detail( will be communicated through email).
- One (1) updated copy of your resume
- Mark sheets of 10th, 12th, under graduation course and post-graduation.
- Two (2) passport size photographs.
- Black or Blue Ball point pen
- Original and a photocopy of any of the following VALID Photo Identification: College ID card / Driving License / Passport /
- Voter’s ID Card/Aadhaar Card.
About The Company :
iGATE is a ~$1 billion organization, providing full-spectrum consulting, technology and business process outsourcing services differentiated by a Business Outcomes-based business model. Driven by the philosophy of 'Accountable for Clients" Business' powered by iTOPS (Integrated Technology and Operations) platforms, iGATE provides effective solutions to over 184 Fortune 1000 clients globally across verticals including Insurance and Healthcare, Life Sciences, Banking and Financial Services, Manufacturing, Retail, Logistics and Distribution, Communications, Energy and Utilities, Media, Entertainment, Leisure, Travel, and Public Sector and Independent Software Vendors.Organizational excellence is the foundational bedrock of everything that iGATE does to meet customers’ expectations, ensure employee performance and achieve shareholders’ delight. Our Executive Management has clearly defined the organizational vision, objectives and the actionable methods to benchmark, achieve and sustain organization excellence in a highly competitive IT and Business Process Outsourcing solutions market space. Continue Reading
Company Website : www.igate.com
How To Apply :
To Apply For System Engineer Click Here
To Apply For Software Engineer Click Here
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