Education : B.E / B.Tech, MCA
Functional Area : IT-Software / Software Services
Designation : Systems Associate - Voice Technical Support
Experience : Freshers
Location : Noida
Salary : Best In Industry
Candidate Profile:
- Should possess 60% and above throughout academics
- Certifications like MCSE/CCNA /PMI/ITIL are preferred
- Willing to work in night shifts
- Willing to sign 2 years of Service agreement
- Basic computing skills
- Good written and oral communication skills are required
- Fresher’s with Graduation in BCA/BSc can apply passed out in 2014 & 2015 only
- Maximum 1 year of experience in an international call center can also apply with above said qualifications only
Job Description
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
About The Company :
iGATE is a ~$1 billion organization, providing full-spectrum consulting, technology and business process outsourcing services differentiated by a Business Outcomes-based business model. Driven by the philosophy of 'Accountable for Clients" Business' powered by iTOPS (Integrated Technology and Operations) platforms, iGATE provides effective solutions to over 184 Fortune 1000 clients globally across verticals including Insurance and Healthcare, Life Sciences, Banking and Financial Services, Manufacturing, Retail, Logistics and Distribution, Communications, Energy and Utilities, Media, Entertainment, Leisure, Travel, and Public Sector and Independent Software Vendors.Organizational excellence is the foundational bedrock of everything that iGATE does to meet customers’ expectations, ensure employee performance and achieve shareholders’ delight. Our Executive Management has clearly defined the organizational vision, objectives and the actionable methods to benchmark, achieve and sustain organization excellence in a highly competitive IT and Business Process Outsourcing solutions market space. Continue Reading
Company Website : www.igate.com
How To Apply :
For More Details and Apply Click Here
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