Job Description:
Eligibility: B.E / B.Tech
Industry: BPO,Customer Support
Position: Customer Care Associate I
Experience: 0-6 months
Location: Bangalore
Job Id : 1543988
Desired Profile :
- Bachelor's Degree in any discipline required
- Flexibility to work Monday thru Sunday, between 6:00am - 9:00am
- 6 months of successful customer service or internet experience is a plus
- World-class customer service focus and interpersonal skills with superior verbal and written communication
- Proven ability to communicate complex technical problems in "customer friendly" language Consistent record of outstanding quality assurance scores
- Exceptional interpersonal skills and commitment to customer satisfaction
- Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac environment, ability to think outside of the box and find creative ways to solve customer problems
- A working understanding of e-commerce principles and support elements
- Solid decision making skills
- Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners
- Proven ability to work independently in a fast-paced environment
- Well organized with the ability to multi-task and prioritize workload
Job Description:
- Provide world-class service to all Yahoo Customers in a customer centric environment
- Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
- Assisting customers with inquiries while providing consultative support and recommendations
- Document in detail all interactions with customers
- Effectively articulate complex information to a variety of technical and non-technical customers
- Educate customers on products and help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
- Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating
About the Company:
Yahoo! Inc. is an American multinational internet corporation headquartered in Sunnyvale, California. It is widely known for its web portal, search engine Yahoo! Search, and related services, including Yahoo! Directory, Yahoo! Mail, Yahoo! News, Yahoo! Finance, Yahoo! Groups, Yahoo! Answers, advertising, online mapping, video sharing, fantasy sports and its social media website. It is one of the most popular sites in the United States. According to news sources, roughly 700 million people visit Yahoo! websites every month. Yahoo! itself claims it attracts "more than half a billion consumers every month in more than 30 languages.
For more details
Website: http://in.yahoo.com
How to apply: Click here to Apply
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