Aricent Recruiting for the post of Associate Network Engineer - 8766BR

Posted on: Location: Gurgaon

Job Description:


Eligibility : B.Tech/B.E/M.E/M.Tech/MCA/BCA

Functional Area: IT / Software , Software Services

Designation : Associate Network Engineer

Job Location : Gurgaon

Experience : (in months) 12

Job id : 8766BR

Salary : Best In Industry

Job Description:

  • Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)
  • Achieve all the defined metrics & SLA
  • Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
  • Proactive involvement of Technical Leads / Management in resolving critical issues
  • Writing Tech documents covering best practices & Tshoot approaches for a product/issue.

Mandatory skills :

  • Prior troubleshooting experience
  • Willing to work in 24*7 Support (Including Night Shifts)
  • Prior experience of Voice based technical support
  • Excellent communication(written & verbal) skills

About Company:

Aricent is a pure-play product engineering service and software firm. It develops software, provides technology services, and works with networking, telecom, software, semiconductor, Internet, and industrial companies. Aricent is headquartered in Redwood City, California, with operations in 19 countries worldwide; investors are KKR & Co. L.P. and Sequoia Capital. The company claims to employ more than 10,000 consultants, designers, and engineers at over 30 locations worldwide. Aricent has been ranked as top exports in the Top 20 IT services export firms in India in terms of total revenue in the 24th annual survey conducted by Dataquest, CyberMedia group journal in July 2010. In 2011, Aricent Technologies was ranked top branded in Indian IT companies and ranked top in the Fortune India 500 list.Continue Reading

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