Job Description:
Functional Area: IT / Software
Designation : Associate, Work Center Technical Support
Ref Id : 147637
Job Location : Bangalore
Experience : Freshers / Experienced
Salary : Best In Industry
Job Description :
- To provide a high level of telephone based and electronic email support to customers and associated service.
- To provide maintenance, reactive and proactive support to the customer issues and queries.
- Assist in day to day activties like scrubs, ticket quality review, queue manager, autoqm, etc.
- Should be able to demonstrate flexibility in all related tasks and requirements of the business.
- Should be able to demonstrate Technical Skills.
- Should be willing to work in 24x7 environment and provide out of hours support as when required.
- Basic understanding of Telecommunication Industry.
- Basic understanding of Telecom topologies, concepts and protocols.
- Basic understanding of LAN, WAN and networking.
- Team Oriented / Player, Self-Motivated, have good Email & Phone Etiquette and Tech Savvy.
- English language is mandatory.
- Excellent Communication and Interpersonal Skills.
About Company:
AT&T Inc. is an American multinational telecommunications corporation, headquartered at Whitacre Tower in downtown Dallas, Texas. AT&T is the second largest provider of mobile telephone and the largest provider of fixed telephone in the United States, and also provides broadband subscription television services. AT&T is the third-largest company in Texas (the largest non-oil company, behind only ExxonMobil and ConocoPhillips, and also the largest Dallas company).As of May 2014, AT&T is the 23rd-largest company in the world as measured by a composite of revenues, profits, assets and market value, and the 16th-largest non-oil company. As of 2014, it is also the 20th-largest mobile telecom operator in the world, with over 121.8 million mobile customers.Continue Reading
Website : www.att.com
How To Apply:
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