Capgemini Recruiting for the Service Desk for Freshers and Experienced

Job Description:

Eligibility: Any graduate, Diploma holder

Industry: BPO / Consulting

Position: Service Desk

Experience: 6 months to 2 years

Location: Mumbai

Salary: Best In Industry

Roles & Responsibilities :

• Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests. The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
• Should also provide accelerated response to the executive users within the customer organization..

Primary skills:

• Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
• Highest Qualification : Any graduate, diploma holder(No undergraduates)

About the Company:

Capgemini in India is over 50,000 people strong across 9 cities (Mumbai, Delhi, Bangalore, Hyderabad, Pune, Kolkata and Chennai - Trichy and Salem). A pioneer in the IT industry, Capgemini has over 45 years of global expertise collaborating with leading corporations and now brings the Consulting, Technology and Outsourcing experience to India. With dedicated teams to service the local markets, Capgemini has strong domain experience to assist clients across the Government and Public Sector, Energy and Utilities, Manufacturing, Telecom and Financial Services sectors and help them advance in their respective industries.

Website: www.in.capgemini.com

How To Apply

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