Job Description:
Eligibility: Any Graduate
Industry:IT/Software
Position: Service Desk Junior Programmers
Experience: Freshers
Location: Bangalore
Salary Offered: Beat In Industry
Desired Skills:
- Analytical Thinking
- Communication (Oral/Written)
- Diagnostics & Resolution
- Listening
- Performs Well Under Pressure
- Problem Solving/DecisionMaking
- Service Restoration Mgmt - 1
Job Responsibilities :
- Respond to requests for technical assistance by following prescribed procedures.
- Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Assign unresolved tickets to the appropriate support team.
- Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
- Identify and escalate tickets requiring urgent attention and action.
- Stay current with system information, changes and updates.
- Adhere to work schedules, attendance and leave policies.
- Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards. Preferred competencies and experience
- Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
- Knowledge of customer service principles and practices, ITIL and ITSM
- Knowledge of IT applications, systems and networks • Experience in handling technical support for an international organization
- Problem analysis and solving
- Learning, adaptability and attention to detail
- Ability to type
- Tolerance to stress, performance driven and continuously improving
About the Company:
CGI Group Inc. is a multinational information technology (IT) consulting, systems integration, outsourcing, and solutions company headquartered in Montreal, Canada. It was founded in 1976 by Serge Godin, André Imbeau, and Jean Brassard.At CGI, we're committed to helping all of our stakeholders succeed. Following the August 2012 closing of the Logica transaction, CGI now offers greater presence, service capabilities and expertise for our clients across the Americas, Europe and Asia Pacific. Our 71,000 professionals in 40 countries provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients' businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.For more details
Website: www.cgi.com
How to apply:
For More Details and Apply Click Here
No comments:
Post a Comment