Job Description:
Eligibility: Any Graduate/Postgraduate
Functional Area: IT/Software Industry
Positions : Technical Support
Job Location : Hyderabad
Walk in date : 10th - 14th August
Experience: 0 - 3 years
Salary : 2,00,000 - 4,00,000 P.A
Candidate Profile :
- Should be open to work in night shifts in a 24x7 environment.
- Should have excellent communication skills in English.
- Should be open to relocate to Hyderabad
- Minimum Graduates in any stream. (10+2+3)
- Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience full time experience.
Role Responsibilities:
- Troubleshooting of dell laptops.
- Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products
- Provides support in the inbound or outbound call center
- Solves Customer Issues on any product- mostly in warranty XPS Systems
- Routes customers when appropriate to proper support queues
- Partners with Technical Support Specialists to improve customer experience elements (e.g. correct solutions, consistent procedural adherence, relating skills)
- Responsible for regular adjustments that contribute business metric goals
- Excels at tolerance for processes and people
- Solves problems for customers with challenging expectations (often escalated or irate)
About the Company:
For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach. For more details
Website: www.dell.com
How to apply:
Telephone : 04044273000
For More Details and Apply Click here
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