Job Description:
Eligibility: B.E / B.Tech, BS or MS
Functional Area: IT-Software / Software Service
Designation : Customer Centric Engineer
Location : Hyderabad
Experience: Freshers / Experienced
Salary : Best In Industry
Desired Skillset:
- Bachelor's Degree. BS or MS in Computer Science preferred.
- Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
- Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
- Unparalleled troubleshooting and problem-solving skills
- Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
Responsibilities
- Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
- Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
- Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
- Providing timely information to customer facing teams to improve overall customer satisfaction
- Mentoring Technical Support on technical issues and best practices
- Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
- Championing Supportability and Debuggability initiatives throughout R&D
- There are opportunities for international travel for training and mentoring, but this position requires no formal travel.
About the Company :
Salesforce.com is a cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also tries capitalizing on commercial applications of social networking through acquisition. As of 2015, it is one of the most highly valued American cloud computing companies with a market capitalization of $50 billion,[6][not in citation given] although the company has never turned a GAAP profit since its inception in 1999. Continue Reading
Website: www.salesforce.com
How To Apply:
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