Education : Bachelor's degree
Industry: IT-Service/Software Services
Designation: Associate Service Desk Analyst
Experience: 0-2 years
Location: Pune
Salary : Best In Industry
Responsibilities :
- Acts as initial point of contact for user support calls to the I.T. Helpdesk, (i.e., call logging, acknowledgement and closure) in order that all calls are logged correctly and promptly, and allocated appropriately within the IT team
- Provides first-line technical support when handling calls, in order to provide time-of-call resolution to more basic support calls wherever possible
- Provides an ad-hoc support service to users of all computer systems, troubleshooting and resolving systems problems
- Carries out prescribed program of system performance monitoring, measurement, management and capacity planning for computer systems, in order that a pro-active approach may be taken to meeting changing system demands
- Maintains awareness of test and / or quality standards
About the Company:
Allscripts Healthcare Solutions, Inc. is a publicly traded American company that provides physician practices, hospitals, and other healthcare providers with practice management and electronic health record technology, including electronic prescribing, care management, and revenue cycle software. Allscripts was founded in 1986 and is headquartered in Chicago, Illinois, with key operations also located in Raleigh, North Carolina.and Atlanta, Georgia.In 2008, Allscripts was merged with the healthcare systems operations of rival Misys, which was founded in 1979.In 2010, Allscripts-Misys merged with another major healthcare information technology competitor, Eclipsys. In March 2013, Allscripts acquired dbMotion, Ltd., a supplier of community health solutions and Jardogs LLC, a patient engagement solution provider, both privately held. Continue Reading
Website: www.allscripts.com
How to apply:
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