Dell Recruiting Freshers 2015 for the post of Customer Care Associate

Posted on: Location: Hyderabad

Job Description:

Eligibility: Any Degree

Functional Area: IT/Software Industry

Positions : Customer Care Associate

Job Location : Hyderabad

Experience: Freshers 2015

Salary : As per Industry

Candidate Profile :

  • Any 2015 Fresher who has graduated from a regular 3 years course.
  • Strong telephone etiquette skills.
  • Experienced verbal and written communication skills.
  • Good knowledge of Dell products, customer service, policies and procedures
  • May require advanced industry/ internal certifications applicable to role
  • Begin to develop Sales skills
  • Solid computer skills.
  • Complex problem solving skills.
  • Flexible to work in night shifts
  • No backlogs in their Graduation

Role Responsibilities:

  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment.
  • Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers
  • Identifies, researches and provides input on unique or recurring customer problems.
  • Remains knowledgeable of Dell’s product line, current industry products and technologies.
  • Focuses on delivering a positive customer experience according to Dell standards.
  • Monitors and tracks issues to ensure accurate resolution.
  • May be involved in revenue generation activities with current Dell customers.
  • Responsible for selling a defined set of products and services
  • Identify customer needs / requirements and recommend solutions
  • Reviews and distributes pertinent cross-functional information

About the Company:

For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach. For more details


How to apply:

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