Eligibility: Any Graduate
Industry: IT-Software / Software Services
Designation : Customer Service Executive
Experience : 0 - 4 years
Location: Chennai-Sholinganallur
Walk in date : 22nd September
Salary : 2,00,000 - 3,75,000 P.A
Job Description:
This position is responsible for providing customer service support and collections via phone calls.
- Outbound calls to insurance companies, end customers and perform eligibilityverification, obtain prior authorization, requesting missing or incomplete payer information, perform collection of the past due/delinquent amountin a timely manner.
- Inbound calls handling would require working as part of a team, delivering a first class, professional customer service using a range of communication methods to ensure that wherepossible customer enquiries, payments and complaints are resolved at the first point of contact
- To assess and resolve enquiries, requests and complaints, primarily on the telephone, to ensure that customer enquiries are resolved at first point of contact.
- To use sound judgment and take decisions within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
- To provide customers with product and service information and upsell wherever raised by customers in their interactions.
- Manage and update account wise customer interactions daily generated via work flows and queues.
- Achieve key/critical performance targets
- Ensureefficiency measures are met in accordance with performance targets and process guidelines
- Participate and works as a member of the customer service team.
About the Company:
HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.Continue Reading
Website: www.hcl.com
How To Apply:
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