HCL Walk in from 15th - 16th Sep for the post of Customer Service for Freshers and Experienced - 50 openings

Eligibility : Any Graduate

Industry: BPO / Call Centre / ITES

Designation : Customer Service Executive / AR Caller

Experience: 0 to 4 years

Location: Chennai

Walk-In Date :  15th September to 16th September

Time : 10:30 AM to 2 PM

Openings : 50

JOB SUMMARY: :

• This position is responsible for providing customer service support and collections via phone calls.
• Outbound calls to insurance companies, end customers and perform eligibility verification, obtain prior authorization, requesting missing or incomplete payer information; perform collection of the past due/delinquent amounting a timely manner.
• Inbound calls handling would require working as part of a team, delivering a first class, professional customer service using a range of communication methods to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact
• To assess and resolve enquiries, requests and complaints, primarily on the telephone, to ensure that customer enquiries are resolved at first point of contact.
• To use sound judgment and take decisions within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
• To provide customers with product and service information and up sell wherever raised by customers in their interactions.
• Manage and update account wise customer interactions daily generated via work flows and queues.

SKILLS AND COMPETENCIES:

• Strong verbal and written communication skills
• Should possess neutral accent and good adoption to US culture.
• Ability to resolve customer queries in the first point of contact.
• Focus on delivering a positive customer experience
• Should be professional, courteous, friendly, and empathetic
• Should possess active listening skills
• Ability to multi task.
• Capable of handling fast-paced, innovative, and constantly changing environment
• Should be a team player.
• Ability to contribute to the process through improvement ideas.

About the Company:

HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL’s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.Continue Reading

Website: www.hcl.com

Walk-In Details:

Venue Details :

HCL Technologies, Navin WSS Towers,
107,Harris Road,Pudupet,
Chennai 2.
Land mark: Near Casino Theatre

For More Details : Click Here