Hewlett Packard(HP) Hiring for the Freshers and Experienced for Technical Support Engineer - 1405155

Posted on: Location: Bengaluru

Eligibility: Any Graduate

Industry: IT-Service/Software Services

Designation: Technical Support Engineer

Experience: 0 - 1 years

Job Location: Bangalore

Job id : 1405155

Salary : Best In Industry

Desired Skillset:


  • Excellent verbal and written communication skills in language to be supported
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience. E-support experience


Job Responsibilities


  • Provide Remote Server Hardware & Software support to MC Customers, Field CE's, Escalation Engineers as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.
  • Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue, Provide immediate technical response in restoration of customer High availability environments thus keep customers/account team updated of all action plans and developments during the resolution process.
  • Applying systematic problem solving techniques to deliver timely resolution, Quality call documentation and superior can-do attitude.
  • Develop and document clear action plans to resolve issues even where information may be limited.


About the Company:


Hewlett-Packard Company or HP (styled as lower case on its official logo) is an American multinational information technology corporation headquartered in Palo Alto, California, United States. It provides hardware, software and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.The company was founded in a one-car garage in Palo Alto by William "Bill" Redington Hewlett and Dave Packard. HP is the world's leading PC manufacturer and has been since 2007, fending off a challenge by Chinese manufacturer Lenovo, according to Gartner.[2] It specializes in developing and manufacturing computing, data storage, and networking hardware, designing software and delivering services. Major product lines include personal computing devices, enterprise and industry standard servers, related storage devices, networking products, software and a diverse range of printers and other imaging products.Continue Reading


Website: www.hp.com


How to apply:


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