CSC Recruiting Freshers and Experienced for the post of Associate Customer Support

Job Description:

Eligibility : Any Graduate

Industry : IT/Software

Designation : Associate Customer Support

Experience : 0 - 2 years

Location : Noida

Salary : As per Industry

Requisition ID : 1500TRS

Candidate Profile :

• 0-2 Yrs experience in Desktop and laptop related troubleshooting
• Candidates with MCSE Certification will be preferred
• Certification in ITIL
• Ability to work in 24/7 shift Environment
• Experience in working on Remedy.
• Experience in Semi tech/ISP troubleshooting.
• Excellent Communication Skills
• Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
• Validating the closure

Job Profile/Key Responsibilities:

• As part of this role, person is required to provide 24X7 support on service desk responsibilities
• Providing L1/1.5 assistance to the client users
• He/she would also need to create incidents from the emails received from the users
• Working as the first level contact to the users, he/she would be required to work on stringent SLA guidelines.
• Provide basic level troubleshooting on Windows 7 and XP machines
• He/she should have experience on desktop and windows application troubleshooting
• He/she would also be required to route unresolvable issues to next level of support
• Working on a leveraged model the resource would need to support more than one account
• Knowledge on MCSE/MCSA will be an added advantage
• He/she should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
• Should possess ITIL lifecycle understanding
• He/she should have working knowledge on Remedy (primarily Incident Management)
• He/she is required to have good communication skills – both verbal and written
• He/she should be able to quantify the impact of application problems. And then should be able to provide solutions

About the Company:

For more than 50 years, we at CSC have developed smart, technology-enabled solutions to solve our clients' toughest challenges, demonstrating a commitment to excellence and a passion for exceeding expectations.
Over the past five decades, technology has radically changed the world we live in. We have remained at the forefront of our business because we have understood how to use technology change and innovation to deliver value to our clients.

Website: www.csc.com

How to Apply:

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