IBM Recruiting Freshers and Experienced for the post of " Practitioner - Technical Support Representative"

Education : B.E / B.Tech, M.E/M.Tech

Industry : IT-Software / Software Services

Designation : Practitioner - Technical Support Representative

Experience : 0-1 year

Work Location : Pune

salary : Best In Industry

Candidate Profile:

• Candidate Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
• Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
• Should have proven knowledge of operating systems like Windows XP, d) Windows 7 and Windows .
• Proven communication Skills to be able to effectively communicate with customers over Phone / email.
• Knowledge on Mail clients like Lotus and MS Outlook.
• IT Trouble Shooting: Basic Knowledge
• Strong computer skills
• Neutral accent

Role And Responsibilities::

• You will be involved in solving technical query & Trouble shooting.
• Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
• Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
• You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
• Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
• Assist in End to End Problem, Change and Incident Management.

About Company :

For nearly 100 years, IBM has led the world in creating innovative solutions and products that have changed not only business, but history as well. With its global scale and breadth of disciplines, IBM offers more opportunities for growth and attractive benefits; and with IBM’s unique mix of people, business knowledge and technological expertise,IBM helps solve real world problems.A key business unit in IBM that combines deep industry expertise with high-powered technology to unlock premium business value for our clients. In areas such as IT, Consulting, Sales, Marketing, Finance, Business, Strategy, Supply chain, Business Analytics, Customer Relationship Management (CRM), Human Capital, Logistics and Procurement, we have shown our clients innovative new ways to think about their business and their bottom line. Continue Reading

Website : www.ibm.com

How To Apply :

For More Details and Apply Click Here