Yahoo Recruiting for the post of Customer Care Associate - 1546106

Posted on: Location: Bengaluru

Job Description:

Eligibility: Bachelors Degree in any discipline

Industry: BPO,Customer Support

Position: Customer Care Associate I

Experience: 1+ Years

Location: India-Karnataka-Bangalore

Job Id : 1546106

Desired Profile :

  • Bachelors Degree in any discipline
  • At least one (1) year of customer service experience - preferably related to online business, internet, technical support, call center or BPO
  • Must have flexibility to work on night shifts, between 12:00am – 10:00am
  • Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac & Mobile environment

Key responsibilities::

  • Provide world-class service to all Yahoo Customers in a customer-centric environment
  • Successfully resolve complex customer Phone, Email, Chat & Social inquiries through the use of multiple customer support tools
  • Document in detail all interactions with customers
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services1
  • Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating

About the Company:

Yahoo! Inc. is an American multinational internet corporation headquartered in Sunnyvale, California. It is widely known for its web portal, search engine Yahoo! Search, and related services, including Yahoo! Directory, Yahoo! Mail, Yahoo! News, Yahoo! Finance, Yahoo! Groups, Yahoo! Answers, advertising, online mapping, video sharing, fantasy sports and its social media website. It is one of the most popular sites in the United States. According to news sources, roughly 700 million people visit Yahoo! websites every month. Yahoo! itself claims it attracts "more than half a billion consumers every month in more than 30 languages.
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