Job Description:
Eligibility: Bachelors Degree in any discipline
Industry: BPO,Customer Support
Position: Customer Care Associate I
Experience: 1+ Years
Location: India-Karnataka-Bangalore
Job Id : 1546106
Desired Profile :
- Bachelors Degree in any discipline
- At least one (1) year of customer service experience - preferably related to online business, internet, technical support, call center or BPO
- Must have flexibility to work on night shifts, between 12:00am – 10:00am
- Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac & Mobile environment
Key responsibilities::
- Provide world-class service to all Yahoo Customers in a customer-centric environment
- Successfully resolve complex customer Phone, Email, Chat & Social inquiries through the use of multiple customer support tools
- Document in detail all interactions with customers
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services1
- Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating
About the Company:
Yahoo! Inc. is an American multinational internet corporation headquartered in Sunnyvale, California. It is widely known for its web portal, search engine Yahoo! Search, and related services, including Yahoo! Directory, Yahoo! Mail, Yahoo! News, Yahoo! Finance, Yahoo! Groups, Yahoo! Answers, advertising, online mapping, video sharing, fantasy sports and its social media website. It is one of the most popular sites in the United States. According to news sources, roughly 700 million people visit Yahoo! websites every month. Yahoo! itself claims it attracts "more than half a billion consumers every month in more than 30 languages.
For more details
Website: http://in.yahoo.com
How to apply: Click here to Apply
No comments:
Post a Comment