Job Description:
Eligibility : Bachelor’s degree or equivalent experience required
Industry : IT/Software
Position : Client Service Assurance
Experience : Freshers/Experienced
Location : Bangalore, KA - India
Salary : Best In Industry
Job Id : 412060
Responsibilities :
Objective / Purpose:
Incident management is the process which is responsible for managing the lifecycle of all incidents. The main purpose of Incident management is to provide continuity to the customer by restoring normal service operation as quickly as possible in the event of a service disruption or incident and minimise the adverse effect on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within service-level agreement (SLA) limits.
General Responsibilities:
- The Incident Manager is responsible for the effective implementation of the Incident Management process and carries out the corresponding reporting and represents the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels
- Maintain ownership, monitoring, tracking and communications about incidents
- Developing a Incident Management process model for the role of Incident Manager.
- Ensuring the Incident Management process is performed as designed
- Ensure the goals of the Incident Management process are achieved and fit for purpose
Qualifications
- Bachelor’s degree or equivalent experience required
- Understanding of ITIL (Minimal Foundation level or Practitioner Incident desirable) and or COBIT Framework for IT Governance and Control experience
- Knowledge and understanding of Incident Management concepts, methodologies, best practices, tools and systems
- Advanced computer hardware and software skills, including Windows, word processing, spreadsheets, project management software, presentation, and & Internet navigation skills.
- Understanding of Project Management (Prince 2 or PMP certification desirable)
About the Company:
Verizon Communications Inc. (NYSE: VZ, NASDAQ: VZ), branded as Verizon /vərˈaɪzən/, is an American broadband and telecommunications company and a corporate component of the Dow Jones Industrial Average. It started in 1983 as Bell Atlantic (based in Philadelphia) with a footprint covering New Jersey to Virginia and emerged as part of the 1984 Breakup of AT&T into seven "Baby Bells." In 1997, Bell Atlantic merged with another Regional Bell Operating Company, NYNEX, based in New York City with a footprint spanning from New York to Maine. The combined company kept the Bell Atlantic name. In 2000, Bell Atlantic merged with former independent phone company GTE, and adopted the name "Verizon", a portmanteau of veritas (Latin for "truth") and horizon. The company's headquarters are located in the Verizon Building at 140 West Street in Lower Manhattan, New York City.
For More Details..
Website: www22.verizon.com
How to apply:
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