Cimpress Recruiting Freshers and Experienced for the post of Support Engineer

Posted on: Location: Ahmedabad

Education : Diploma/Degree (BCA, MCA)

Industry: IT-Software / Software Services

Designation : Support Engineer

Experience : Freshers or 1-2 years

Location : Ahmedabad

Salary : Best In Industry

Candidate Profile :

  • Diploma/Degree (BCA, MCA)
  • Fresher or 1-2 years of experience in the profile.
  • Knowledge of Windows, XP, Vista and general desktop support issues
  • Knowledge of DNS, TCP/IP and other networking concepts
  • Experience with web site development, HTML, and SQL a plus
  • Fluency in English required, including excellent verbal and written communication skills

Job Responsibilities:

  • Providing high-quality technical support for the all the internal tools and services used by the Design Services team
  • Taking ownership of technical issues and working with the development team to resolve more advanced issues when necessary
  • Documenting troubleshooting and problem resolution steps to encourage self-service
  • Participation in providing training to tool clients as required
  • Documenting impact of production issues and championing appropriate fixes through the development team
  • Being the voice of the customer at the team’s operational meetings
  • As a Support Engineer, you will be a member of a technical team that owns and supports the full technology stack for globally used design services.
  • Act as a bridge between tool clients and the development team located both on-shore and off-shore to resolve production issues and improve the operational quality of our tools and services

About The Company :

Cimpress N.V. is a Dutch company that specializes in mass customization. The company brings its products to market through a portfolio of brands that serve businesses, graphic professionals and consumers.[1] Founded by Robert Keane in 1995, the company eventually acquired a number of other companies in various countries.[2] It adopted its current name, Cimpress, in 2014 when the company reorganized with the intention of unifying its operational systems into a platform that would serve across its subsidiary brands. Comtinue Reading

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