Eligibility: Any Degree / Diploma
Industry: IT-Service/Software Services
Designation: Technical Support Representative
Experience: 0-2 years
Job Location: Gurgaon
Salary : Best In Industry
Desired Skillset:
- Minimum Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with less than 1 year relevant working experience.
- Relevant product/company knowledge.
- Basic and complex troubleshooting skills.
- Basic analytical and communications skills.
- Proficient in professional oral, written and telephone communication skills.
- Fundamental presentation skills.
- Ability to gather relevant information systematically and to solve problems, anticipate needs, develop and propose solutions and gain agreement.
- Ability to build and maintain ongoing relationships with customers, peers and support partners.
- Ability to effectively interact and communicate with people at all levels.
- Perform reporting and administrative functions. Manage time effectively.
- Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements.
Job Responsibilities:
- Interact with Customer to ensure Customer satisfaction following established procedures.
- Perform installations, reinstallations, maintenance, and repairs on Customer equipment.
- Configure system hardware, software and network components.
- Deliver standard services.
- Provide advanced product support for volume products.
- Provide break-fix reactive support and installation for low-end/mid-end and high-end products.
About the Company:
Hewlett-Packard Company or HP (styled as lower case on its official logo) is an American multinational information technology corporation headquartered in Palo Alto, California, United States. It provides hardware, software and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.The company was founded in a one-car garage in Palo Alto by William "Bill" Redington Hewlett and Dave Packard. HP is the world's leading PC manufacturer and has been since 2007, fending off a challenge by Chinese manufacturer Lenovo, according to Gartner.[2] It specializes in developing and manufacturing computing, data storage, and networking hardware, designing software and delivering services. Major product lines include personal computing devices, enterprise and industry standard servers, related storage devices, networking products, software and a diverse range of printers and other imaging products.Continue Reading
Website: www.hp.com
How to apply:
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