Job Description:
Eligibility: Any Graduate
Industry: BPO / Call Centre / ITES
Designation: Customer Support Executive
Experienced: 0 - 1 yrs
Location: Noida
walk-In Date : Monday-Saturday
Timings : 10 am -3 pm
Salary : Best In Industry
Roles & Responsibilities:
- Handle customer queries & complaints that come through email
- Depending on the nature of email provide appropriate response
- Assist customers with the accurate information/resolution via email
- Reach out to customers with critical issue and ensure closure
- Ensure customer retention by converting disgruntled customers to potential users of the service in future
Desired Profile
- Under Graduate (Min.10 +2 pass) / Graduate in any discipline.
- Candidates with e-commerce/ email- chat process/ backend process.
- Freshers & Experience preferred.
- Age - 18 to 30 years with Indian nationality.
Desired Skills & Requirements:
- Excellent written communication
- Skilled enough to understand written query to provide resolution.
- Retain customers by providing quality service.
- Identify and escalate priority customer concerns.
- Basic computer knowledge.
- Ready to work in 24*7 shifts
About the Company:
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. We are a USD 2.7 billion company with 83,000 professionals across 49 countries, helping over 560 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value.We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership. Continue Reading
Website: www.techmahindra.com
How To Apply :
Venue Details:
Tech Mahindra, A-7 Sector-64 Noida.
Contact Person: Praveen Mishra(9999605711)
For more Info : Click here
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