Honeywell Recruiting B.E/B.Tech Freshers for the post of Technical Support Associate

Job Description:

Eligibility: B.E/B.Tech

Functional Area: Customer/Product Support

Positions : Technical Support Associate

Job Location : Gurgaon

Experience: Freshers

Salary : As per Industry

Desired Skillset :

• Able to operate PC based programs in a Windows environment.
• Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
• Takes initiative to lead and supports team members in dealing with change.
• Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
• Maximizes productivity levels while providing world class customer service.
• Displays effective problem solving skills.
• Demonstrates effective use of soft skills – listening, probing and questioning.
• Effective communication skills and appropriate usage of the English language
• Flexibility to work in shifts

Job Description :

Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.

• Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality.
• Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
• Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
• Seek knowledge sharing sessions with HD/SA for self improvement
• Work closely with immediate supervisor for all performance, learning and development aspects.

About the Company:

Honeywell International, Inc. is an American multinational conglomerate company that produces a variety of commercial and consumer products, engineering services, and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments.Honeywell is a Fortune 100 company, in 2012 it was listed as 77th in the Fortune 500 America's ranking.Honeywell has a global workforce of approximately 130,000, of whom approximately 58,000 are employed in the United States.The company is headquartered in Morristown, New Jersey. For more details


Website:  www.honeywell.com

How to apply: 

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