Sutherland Global Hiring Freshers Walkin as Associate/Senior Associate at Chennai

Posted on: Location: Chennai

Job Description:


Eligibility : Any Graduates

Industry : IT-Industry

Position : Associate/Senior Associate

Experience : Freshers

Location : Chennai

Salary :   Rs. 2,00,000 – 4,00,000 P.A.

Age Limit : Candidate should be Minimum age 18 yrs Max age 35 yrs.

Selection Process : Candidates will be selected on the basis of Interview.

Job Description :
  • Resolving logs received at Customer Service related to Oral Correspondence.
  • Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
  • Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by calling ,sending an email.
  • Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
  • Key operational deliverables will constitute:
  • Provide higher first transaction resolution for all queries requests and complaints received.
  • Good Communication Skills.

About the Company :
Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. Headquartered in Rochester, New York, United States, Sutherland employs over 38,000 professionals and operates in more than 6o locations in the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, the Philippines, Slovakia, Sweden, the United Arab Emirates, and the United Kingdom as well as a far-reaching team from CloudSource, Sutherland’s work at home program and provides services in 21 different languages. Continue reading


To Apply :
For more Details :
Venue :
Sutherland Global Services Velachery office,
No 45A Velchery Main Road,
Behind Vijayanagar Bus stand,
Chennai-42.
Important Dates :
Walk In Date : 1st November to 11th November 2016
Walk In Time : 10 AM

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