CSS Corp hiring freshers Assistant Systems Engineer at Bangalore

Job Description:

Eligibility : Any Graduate

Industry : IT-Infrastructure

Position : Assistant Systems Engineer

Experience : Freshers

Location : Bangalore

Salary :  Best in Industry

Job Description:

• Dealing with incoming calls in a professional, courteous manner over the phone and via email.
• Taking ownership of the calls and managing them in a logical and methodical manner.
• Correctly logging incidents and faults, categorizing and prioritizing them in line with the team procedures/process.
• Conducting full and thorough diagnostics with users to enable first call resolution.
• Ensure all faults are progressed and cleared within SLA escalating to other internal and external teams as appropriate.
• Managing incidents through their entire life cycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.
• Diagnosing and resolving problems to the customers satisfaction.
• Identify and escalate repeat issues or service risks into service management teams.
• Sharing knowledge with team colleagues.
• Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.

Skills:

• Excellent Communication skills. Able to articulate and speak with clear voice.
• Thorough knowledge of troubleshooting remote access issues.
• Keen interest in networking and WAN technology.
• Must be able to demonstrate a customer first approach to support.
• Natural aptitude for troubleshooting and problem solving.
• Highly organized and able to work on own initiative to complete the range of tasks required.
• Flexible and willing to work outside core business hours as required.
• CCNA not mandatory but will be an added advantage.

About the Company :
CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to NelsonHall, CSS Corp has been listed as a Leader in Hi-Tech CMS, Tech Support and Managed Security Services segment. Continue reading

Website : www.csscorp.com

For more Details : 
Venue : 
Slash Support Pvt Ltd,
Unit -B(2) Ground Floor,
Voyager Building, ITPB Bangalore SEZ,
Whitefield Road, Bangalore 560 066.

Walk-in Details :
Walk-In Date : 08 Feb - 10 Feb 2017
Walk-In Time : 03:00 PM - 08:00 PM

Contact Details:
Ranjani / Gerard : 04461041800