Job Description:
Experience : Freshers
For more Details :
Venue :
Slash Support Pvt Ltd,
Unit -B(2) Ground Floor,
Voyager Building, ITPB Bangalore SEZ,
Whitefield Road, Bangalore 560 066.
Walk-in Details :
Location : Bangalore
Salary : Best in Industry
Job Description:
Skills:
Salary : Best in Industry
Job Description:
- Dealing with incoming calls in a professional, courteous manner over the phone and via email.
- Taking ownership of the calls and managing them in a logical and methodical manner.
- Correctly logging incidents and faults, categorizing and prioritizing them in line with the team procedures/process.
- Conducting full and thorough diagnostics with users to enable first call resolution.
- Ensure all faults are progressed and cleared within SLA escalating to other internal and external teams as appropriate.
- Managing incidents through their entire life cycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.
- Diagnosing and resolving problems to the customers satisfaction.
- Identify and escalate repeat issues or service risks into service management teams.
- Sharing knowledge with team colleagues.
- Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.
Skills:
- Excellent Communication skills. Able to articulate and speak with clear voice.
- Thorough knowledge of troubleshooting remote access issues.
- Keen interest in networking and WAN technology.
- Must be able to demonstrate a customer first approach to support.
- Natural aptitude for troubleshooting and problem solving.
- Highly organized and able to work on own initiative to complete the range of tasks required.
- Flexible and willing to work outside core business hours as required.
- CCNA not mandatory but will be an added advantage.
About the Company :
CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to NelsonHall, CSS Corp has been listed as a Leader in Hi-Tech CMS, Tech Support and Managed Security Services segment. Continue reading
CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to NelsonHall, CSS Corp has been listed as a Leader in Hi-Tech CMS, Tech Support and Managed Security Services segment. Continue reading
Website : www.csscorp.com
Venue :
Slash Support Pvt Ltd,
Unit -B(2) Ground Floor,
Voyager Building, ITPB Bangalore SEZ,
Whitefield Road, Bangalore 560 066.
Walk-In Date : 08 Feb - 10 Feb 2017
Walk-In Time : 03:00 PM - 08:00 PM
Contact Details:
Ranjani / Gerard : 04461041800
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