CSS Corp hiring freshers Assistant Systems Engineer at Bangalore

Posted on: Location: Bengaluru

Job Description:


Eligibility : Any Graduate

Industry : IT-Infrastructure

Position : Assistant Systems Engineer

Experience : Freshers

Location : Bangalore

Salary :  Best in Industry

Job Description:
  • Dealing with incoming calls in a professional, courteous manner over the phone and via email.
  • Taking ownership of the calls and managing them in a logical and methodical manner.
  • Correctly logging incidents and faults, categorizing and prioritizing them in line with the team procedures/process.
  • Conducting full and thorough diagnostics with users to enable first call resolution.
  • Ensure all faults are progressed and cleared within SLA escalating to other internal and external teams as appropriate.
  • Managing incidents through their entire life cycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.
  • Diagnosing and resolving problems to the customers satisfaction.
  • Identify and escalate repeat issues or service risks into service management teams.
  • Sharing knowledge with team colleagues.
  • Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.


Skills:
  • Excellent Communication skills. Able to articulate and speak with clear voice.
  • Thorough knowledge of troubleshooting remote access issues.
  • Keen interest in networking and WAN technology.
  • Must be able to demonstrate a customer first approach to support.
  • Natural aptitude for troubleshooting and problem solving.
  • Highly organized and able to work on own initiative to complete the range of tasks required.
  • Flexible and willing to work outside core business hours as required.
  • CCNA not mandatory but will be an added advantage.

About the Company :
CSS Corp is the global leader in technology support. Over 140 clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to NelsonHall, CSS Corp has been listed as a Leader in Hi-Tech CMS, Tech Support and Managed Security Services segment. Continue reading

Website : www.csscorp.com
For more Details : 
Venue : 
Slash Support Pvt Ltd,
Unit -B(2) Ground Floor,
Voyager Building, ITPB Bangalore SEZ,
Whitefield Road, Bangalore 560 066.
Walk-in Details :
Walk-In Date : 08 Feb - 10 Feb 2017
Walk-In Time : 03:00 PM - 08:00 PM

Contact Details:
Ranjani / Gerard : 04461041800

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