Cvent India hiring experienced Associate/Senior Associate at Gurgaon

Posted on: Location: Gurgaon

Job Description:

Eligibility : Any Graduates

Industry : IT-Industry

Position : Associate/Senior Associate

Experience : 1 - 4 Years

Location : Gurgaon

Salary : Best in Industry

Job Description:
  • The responsibilities of this position includes following up with delinquent B2B clients through collection calls and emails in a fast paced goal oriented collections department. 
  • The incumbent shall be required to provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments, recommendation for write off, customer account reconciliation reports and assist US & India Team in Negotiations with these clients. 
  • Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis and help resolve billing related queries received from internal parties and clients through emails and phone calls.

Job Responsibilities:
  • Strategize collection activities to maximize cash receipt.
  • Accountable for reducing delinquency for assigned accounts / portfolio.
  • Use skip tracing techniques to locate customers.
  • Follow up and Negotiations with delinquent customers: Helping in high-level negotiation with delinquent B2B customers by calling and sending reminders, demand / dunning Letters, delinquent notices to overdue accounts via emails.
  • Aid in Decision Making: Actively interact with US team and help in delinquent customers related decision-making.
  • Participate in team planning meetings.
  • Meet defined department goals and activity metrics.
  • Recommend accounts be shifted to an external collection agency and to be written-offs.
  • Billing Inbox and Inbound Calls.
  • Answer the internal and external email queries received in the billing Inbox.
  • Taking care of Billing Inbound calls along with rest of the collection team.
  • Reporting: Tracking assigned project performance and weekly & monthly reporting to the direct Supervisor.

Candidate Profile:
  • Must be proficient in MS Excel and MS Word.
  • Should have strong oral and written English communication skills.
  • Should possess excellent Account/ Portfolio Management Skills.
  • Strong attention to detail, goal oriented and should possess problem solving capabilities.
  • Ability to prioritize and manage multiple responsibilities.
  • Out-going and self-motivated. Knowledge of any accounting platform not required but will be a benefit.

About the Company: 
Cvent is the global meeting, event and travel technology leader. Cvent offers software solutions to event planners for online event registration, venue selection, event management, mobile apps for events, e-mail marketing and web surveys. Cvent provides hoteliers with an integrated platform, enabling properties to increase group business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions. Cvent solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.continue reading

Website :
For more Details :
Walk in Address :
Cvent India Pvt. Ltd.,
19th Floor, Building # 14,
Tower C, DLF Cyber City,
Phase-2, Gurgaon 122002.
Important Dates :
Walk-In Date : 14 Feb 2017
Walk-In Time : 01:00 PM - 06:00 PM

Contact Details:
Nandini Bajaj : 9599009523
Manoj Thakur : 9599703748

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