Hinduja Global Solutions hiring freshers Voice Process at Hyderabad

Posted on: Location: Hyderabad

Job Description:


Eligibility : Any Graduate

Industry : IT-Industry

Position : Voice Process

Experience : Freshers

Location : Hyderabad

Salary : Rs: Upto 1.40 LPA

Job Description:
  • Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
  • Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 
  • Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. 
  • The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Job Roles and Responsibilities:
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Determines requirements by working with customers.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Skills:
  • Regional Language Communication Skill {Telugu/English/ Hindi}.
  • Good in English Communication.
  • Basic Telephone Etiquettes.
  • MS Office.
  • Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills.
  • Ability to write, read and speak English to suit business need.
  • Decision Making, numerical ability & logical reasoning.
  • Customer Focus and Being Attentive.

About the Company :
Hinduja Global Solutions is an Indian pure play business and service provider headquartered in Bangalore, and part of the Hinduja Group. Formerly known as HTMT Global, the company re-branded itself as HGS in line with the group policy. It has over 40000 employees world wide with a large employee base in India. It has presence in about 12 countries including Philippines, USA, UK, Canada, France, Germany, Italy, Netherlands, Mauritius, UAE and Jamaica. In India, it has more than 24 "delivery centers" including major cities like Bangalore, Chennai, Hyderabad, Mumbai, and growing cities like Mysore, Nagercoil, Durgapur, Siliguri, and Guntur. Continue reading
Website : www.teamhgs.com
For more Details: 
Venue :
Hinduja Global Solutions,
Opp to Blue Dart Couries,
Vista Grand Towers, Somajiguda,
Rajabhavan Road, Hyderabad.
Important Dates :
Walk In Date : 09 Mar - 11 Mar 2017
Walk In Time : 10:00 AM - 02:00 PM

Contact Details:
Syed Nayeem : 9100827876

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