RedBus hiring experienced Team Leader at Bangalore

Posted on: Location: Bengaluru

Job Description:


Eligibility : Any Graduate

Industry : Logistic

Position : Team Leader

Experience : 3 - 6 Years

Location : Bangalore

Salary : Best in Industry

Job Description:
  • Lead a team of 20+ agents in SIT team who provide effective and timely resolution to a range of customer inquiries/complaints and follow them up to final resolution.
  • Ensure that the team meets Productivity/Quality targets.
  • Create and maintain reports related to team performance and provide regular updates to management.
  • Resolve conflicts between vendors and customers by helping them arrive at a satisfactory conclusion.
  • Coordinate with internal teams and vendors for closing the issue at the earliest.
  • Deliver high class customer service and build customer satisfaction and loyalty.

Responsibilities:
  • Experience of 1-2 years as a floor lead/team lead in customer service or escalation management.
  • Proven leadership abilities and team management skills.
  • Good written and verbal communication skills.
  • Problem Solving Approach.
  • Conflict Management.
  • Customer Expectation Management.
  • Logical reasoning.
  • Empathy towards customers based on seriousness of the issue.
  • Self-motivated and flexible to work in shifts.

Skills:
  • Candidate should be very fluent in speaking English, Hindi & any one South Indian languages.

About the Company : 
redBus is the number 1 inter-city bus ticketing service in the world. redBus is a part of ibibo Group , India’s primary online travel group that also owns the leading hotels and air aggregator,  Continue reading

Website : www.redbus.in
For more Details: 
Venue Details :
redBus, Ibibo Group Pvt Ltd,
B1 Golden Enclave, Floor 1,
Corporate Block, Old Airport Road,
Bangalore- 560017, Adjacent to HDFC bank.
Important Dates :
Walk-In Date : 07 Mar - 10 Mar 2017
Walk-In Time : 10:00 AM - 01:00 PM

Contact Person:
Arun

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