RedBus hiring experienced Team Leader at Bangalore

Job Description:

Eligibility : Any Graduate

Industry : Logistic

Position : Team Leader

Experience : 3 - 6 Years

Location : Bangalore

Salary : Best in Industry

Job Description:

• Lead a team of 20+ agents in SIT team who provide effective and timely resolution to a range of customer inquiries/complaints and follow them up to final resolution.
• Ensure that the team meets Productivity/Quality targets.
• Create and maintain reports related to team performance and provide regular updates to management.
• Resolve conflicts between vendors and customers by helping them arrive at a satisfactory conclusion.
• Coordinate with internal teams and vendors for closing the issue at the earliest.
• Deliver high class customer service and build customer satisfaction and loyalty.

Responsibilities:

• Experience of 1-2 years as a floor lead/team lead in customer service or escalation management.
• Proven leadership abilities and team management skills.
• Good written and verbal communication skills.
• Problem Solving Approach.
• Conflict Management.
• Customer Expectation Management.
• Logical reasoning.
• Empathy towards customers based on seriousness of the issue.
• Self-motivated and flexible to work in shifts.

Skills:

• Candidate should be very fluent in speaking English, Hindi & any one South Indian languages.

About the Company : 

redBus is the number 1 inter-city bus ticketing service in the world. redBus is a part of ibibo Group , India’s primary online travel group that also owns the leading hotels and air aggregator,  Continue reading

Website : www.redbus.in

For more Details: 
Venue Details :
redBus, Ibibo Group Pvt Ltd,
B1 Golden Enclave, Floor 1,
Corporate Block, Old Airport Road,
Bangalore- 560017, Adjacent to HDFC bank.

Important Dates :
Walk-In Date : 07 Mar - 10 Mar 2017
Walk-In Time : 10:00 AM - 01:00 PM

Contact Person:
Arun