Job Description:
Eligibility :Any Graduate
Industry : Tata Business Support Services Pvt. Ltd.Position : Customer Care Executive
Experience : 0 - 6 Months
Location : Hyderabad
Salary : Best In Industry
Job Description :
- Education Qualification: Graduate with 15 years of formal English Medium education.
- Experience: Fresher or 6 months.
- Knowledge: Pre-requisite: Candidate to be proficient in business writing skills.
- Typing Speed: 25 words per minute with 90% accuracy.
- Other Characteristics: Patience - Ability to deal with difficult, escalated emails.
- High on confidence.
- Complex problem solving (identification, resolution).
- Passion to meet and exceed expectation.
- Expressive - adequate articulation.
- Ability to develop a rapport with every customer.
- Positive attitude.
- Experience – relevant experience in Call Centre; Service / Hospitality Industry; prior experience of direct Customer Care interactions in call centre is a must.
- Each CSA should have the ability to navigate knowledge bank & other CRM systems and write appropriate case logs / notes to capture customer interactions.
About the Company:
The world is changing at a pace never seen before. Today, technology delights us as much as it confounds us. Innovative products amaze us as much as they frustrate us. The ever-increasing range and nature of services add great value to our lives, but it gets equally challenging to manage and stay up-to-date with them.
We work closely with our clients to understand their businesses, products and services – and leverage this understanding to help them deliver greater value to their customers. Be it in terms of constantly reengineering their customer-connect processes, supporting their expansion plans with our extensive delivery footprint, launching products at a pace faster than ever – while never letting customer satisfaction drop, being there for their customers 24x7, extending citizen services at a scale never seen before, or, boosting collections through a mix of persistence, process and technology, Tata BSS has time and time again delivered on the diverse expectations of its clients.Continue reading
How to Apply:
Interested candidates can directly walk-in to the mentioned address.
Venue Details:
Tata Business Support Services Limited,
1-8-371, Gowra Trinity, S. P. Road,
Chiran Fort Lane, Begumpet, Hyderabad - 500016.
Walk In Details:
Walkin Dates : Monday - Saturday
Contact Person: J. Vinod Kumar
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