Tata Business Support Services walk-in for Customer Care Executive Role in hyderabad

Posted on: Location: Hyderabad

Job Description:

Eligibility :Any Graduate

Industry : Tata Business Support Services Pvt. Ltd.

Position :  Customer Care Executive

Experience : 0 - 6 Months

Location : Hyderabad

Salary : Best In Industry

Job Description :

  • Education Qualification: Graduate with 15 years of formal English Medium education.
  • Experience: Fresher or 6 months.
  • Knowledge: Pre-requisite: Candidate to be proficient in business writing skills.
  • Typing Speed: 25 words per minute with 90% accuracy.
  • Other Characteristics: Patience - Ability to deal with difficult, escalated emails.
  • High on confidence.
  • Complex problem solving (identification, resolution).
  • Passion to meet and exceed expectation.
  • Expressive - adequate articulation.
  • Ability to develop a rapport with every customer.
  • Positive attitude.
  • Experience – relevant experience in Call Centre; Service / Hospitality Industry; prior experience of direct Customer Care interactions in call centre is a must.
  • Each CSA should have the ability to navigate knowledge bank & other CRM systems and write appropriate case logs / notes to capture customer interactions.

About the Company: 

The world is changing at a pace never seen before. Today, technology delights us as much as it confounds us. Innovative products amaze us as much as they frustrate us. The ever-increasing range and nature of services add great value to our lives, but it gets equally challenging to manage and stay up-to-date with them.

We work closely with our clients to understand their businesses, products and services – and leverage this understanding to help them deliver greater value to their customers. Be it in terms of constantly reengineering their customer-connect processes, supporting their expansion plans with our extensive delivery footprint, launching products at a pace faster than ever – while never letting customer satisfaction drop, being there for their customers 24x7, extending citizen services at a scale never seen before, or, boosting collections through a mix of persistence, process and technology, Tata BSS has time and time again delivered on the diverse expectations of its clients.Continue reading       

Website: www.tata-bss.com
How to Apply:
 Interested candidates can directly walk-in to the mentioned address.

Venue Details:
Tata Business Support Services Limited,
1-8-371, Gowra Trinity, S. P. Road, 
Chiran Fort Lane, Begumpet, Hyderabad - 500016.

Walk In Details:
Walkin Dates : Monday - Saturday

Contact Person:  J. Vinod Kumar

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