Job Description:
Eligibility: BE/BTech/MCA/Others
Industry: ITES, BPO, KPO
Position: Associate/ Senior Associate -(Technical)
Experience: 0 - 5 years
Location: Delhi/NCR
Salary: INR 2,25,000 - 4,25,000 P.A
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software industry or proprietary. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.
Desired Profile:
- Should be open to working in UK shifts.
- Excellent spoken english communication skills.
- Must be a graduate with no back logs.
- BE/BTECH with minimum 6 months international call center experience may apply
- Candidates with Customer Service background interested in Tech support mayalso apply
About the Company:
Dell Inc. is an American multinational computer technology corporation based in Dell Way, Round Rock, Texas, United States, that develops, sells, repairs and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide.Dell is listed at number 44 in the Fortune 500 list.It is the third largest PC vendor in the world after HP and Lenovo. For more details
Website: www.dell.com
Venue:
Dell International Services India Pvt Ltd
Vipul Tech Square (Oppositte DLF golf course)
Golf Course Road
Sec-43 Gurgaon
Haryana
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