HSBC Hiring for the Freshers and Experinced for the post of MIHY ASSOCIATE, Apply before link expires

Job Description:

Eligibility: Any Graduate.

Industry: BANK/BPO

Position: MIHY Associate

Experience: 0-1 years

Location: Gurgaon

Job Id : 00003UAP

Salary : As per Company norms

Job Description :

The purpose of the May I Help You is to focus on ensuring that high quality customer service is provided to customers visiting the branch and suitable opportunities for further sales and cross sales are identified while these services are being provided.

The May I Help You will be responsible for meeting and greeting all customers to set a lasting impression, while at the same time understanding their banking needs to further generate leads and cross-sell references which can be converted by branch staff. The May I Help You will also be responsible for educating customers about the bank, our products, maintaining branch hygiene etc and ensure quicker turnaround times in the lobby so that customers are not kept waiting

Candidates Profile :

• By ensuring that customers visiting the branch for account opening/service queries/product information are met and greeted when they enter the branch and an understanding of their needs are obtained.
• By directing customers to the right person/counter of the branch based on needs expressed/identified.
• By managing the customer traffic on the branch floor effectively, to ensure that the waiting period for customers is reduced.
• Improve service quality and productivity in the branch lobby.
• By following-up with pre-identified customers on their service experience and suggesting new initiatives which can be implemented to improve service quality.
• By following-up to ensure progress on the sales activity post customer hours.
• By migrating routine customer transactions to alternate delivery channels through ongoing customer education.
• Explore cross-sell and lead generation opportunities
• By identifying possible cross sell opportunities on the bank floor with ‘walk-in’ customers and generating leads that can be converted by branch staff.
• By talking to waiting customers about products available which they could consider.

About the Company:

HSBC Holdings plc is a British multinational banking and financial services company headquartered in London, England, United Kingdom. It is one of the world's largest banks. It was founded in London in 1991 by the Hongkong and Shanghai Banking Corporation to act as a new group holding company.[4][5] The origins of the bank lie in Hong Kong and Shanghai, where branches were first opened in 1865.[1] The HSBC name is derived from the initials of the Hongkong and Shanghai Banking Corporation.[2] As such, the company refers to both the United Kingdom and Hong Kong as its "home markets For more details

Website: www.hsbc.co.in

How to apply:

For More Details and Apply click here