Hiring at Dell for the Freshers and Experienced for the post of Customer Care Associate -15000F71

Posted on: Location: Bengaluru

Job Description:


Eligibility: B.E/B.Tech,M.E/M.Tech

Functional Area: BPO

Positions : Customer Care Associate

Job Location : Bangalore

Experience: 0-2 years

Salary : As per Industry

Job id : 15000F7I

Role Responsibilities


  • Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
  • Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
  • Engage with External Vendors - Forwarder and Services Provider to solve customer issue.
  • Engage with other departments - e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
  • To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
  • Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.


About the Company:


For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach. For more details


Website:  www.dell.com

How to apply:


To Apply : click here

No comments:

Post a comment

 
© CopyrightJobs for Freshers | Fresherswalk All Rights Reserved.| Powered by fresherswalk.com.