Microland Recruiting Freshers and Experienced for the post of Executive-Service Desk

Posted on: Location: Bengaluru

Job Description:

Eligibility : Any Graduate

Industry : IT-Software / Software Services

Position : Executive-Service Desk

Experience : 0-2.5 years

Location : Across India

Job Id : 1140603

Responsibilities :

  • Appropriately handling / receiving of user calls/issues
  • Experience of Ser. Desk process of logging tickets and allocation
  • Experience of ticket/call coordination with users, engineers
  • Exposure & understanding of Ticketing tool
  • Understanding of Ticket process - Incidents / service requests
  • Understanding of Ticket SLA and focus on meeting targets
  • Good working knowledge (formula's) of Excel
  • Shu'd be able to pull the data and prepare reports + do basic analysis
  • Understanding of small activities/assignments in IT and coordination
  • Understanding of Asset/inventory record process, movements etc.
  • Understanding to coordinate with vendors/principles
  • Understanding of client management, user response (email/verbal)
  • Knowledge of Patch management, Infosec / AV updates process

About the Company:

Microland is an IT infrastructure services provider which offers services within infrastructure management, end user services, cloud computing, virtualization, collaboration and mobility.
Microland is headquartered in Bangalore, India and has offices in several locations in India, North America and Europe. Microland was started by Pradeep Kar in August 1989. The company has over 2300 employees and it has worked with clients from business areas including manufacturing, chemicals, aviation, banking and finance, mortgage, health care, software, consumer level products, semi-conductors, retail chains and business process outsourcing.

For More Details..

Website : www.microland.com

How to apply :

For More Details and Apply Click here

No comments:

Post a Comment

© CopyrightJobs for Freshers | Fresherswalk All Rights Reserved.| Powered by fresherswalk.com.