CISCO Recruiting for the post of Customer Service Representative for the Freshers - Any Graduate

Posted on: Location: Bengaluru

Job Description:

Eligibility: Graduate

Industry: IT-Software

Position: Customer Service Representative

Experience: Freshers

Location: Bangalore

Salary : Best In Industry

Job Description:

  • Provides Customer account support in line with customer segmentation offerings
  • Contributes to Cisco Sales productivity by reducing Account Managers’ administrative workload
  • Support Customers and Sales on pre-book to post-booking activities
  • Develops strong overview and drives Process, Tool and business flow improvements
  • Identifies Customer and Sales Process, Tools and Training opportunities.
  • Engages and represents Customers and Sales with cross-functional teams
  • Attends weekly Sales Commit calls, keep track and obtain early business visibility
  • Maintains a set of projects and initiatives which require cross functional partnerships

Technical Skills:

  • Excellent ENGLISH written and spoken (essential)
  • Proficiency in any other European language (advantageous)
  • Strong verbal and written communication skills (essential)
  • Intermediate level Excel e.g. trending analysis, reporting etc (essential)
Soft Skills:
  • Strong interpersonal and relationship skills
  • High levels of customer orientation and service excellence
  • Efficient collaboration skills with internal / external customers and cross functional teams
  • Ability to prioritize work capacity
  • Excellent problem solving and decision making skills
  • “Can do” attitude, proactive engagement, solutions seeking & team player in global environment

About the Company:

Cisco Systems, Inc. (NASDAQ: CSCO) is an American multinational corporation headquartered in San Jose, California, United States,[5] that designs, manufactures, and sells networking equipment. The stock was added to the Dow Jones Industrial Average on June 8, 2009, and is also included in the S&P 500 Index, the Russell 1000 Index, NASDAQ 100 Index and the Russell 1000 Growth Stock Index For more details


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