American Express Recruiting for the Client Support Associate for Freshers and Experienced

Posted on: Location: Gurgaon
Qualification : Any Graduate

Industry : BPO/Customer care operations

Designation : Client Support Associate

Experience : Freshers/Experienced

Location : GURGAON, Haryana

Salary : As per Company Norms

Qualifications :

The position requires excellent written communication skills as well as a dynamic and energetic approach to problem solving in order to further a best in class Customer experience. Specific qualifications include:
• Nominal knowledge of online fraud prevention strategies
• Prior experience working directly with customers, especially in writing
• Nominal technical skill around data manipulation
• Excellent written communication skills in English
• Demonstrated ability to learn and work quickly and in a quality fashion

Job Description :

Accertify Client Support Associate are responsible for basic level 1 technical support of current clients as well as the successful deployment of the various components of Accertify’s Interceptas fraud prevention platform. These responsibilities include:
• Configure Fraud Analyst user interface to Customer specifications
• Interceptas User and Role management
• Building/Deleting new user set-ups for clients
 • Password and User account resets - Complete Share protests – Share protests are when we have clients protesting negative values in our client shared negative database. This can all be done in writing/email
• Creating and Debugging rules.
• Creating and Maintaining Virtual Columns, Reference Tables, Negative Tables Etc

About The Company :

American Express Company, also known as AmEx, is an American multinational financial services corporation headquartered in Three World Financial Center, Manhattan, New York City, New York, United States. Founded in 1850, it is one of the 30 components of the Dow Jones Industrial Average.[5] The company is best known for its credit card, charge card, and traveler's cheque businesses. Amex cards account for approximately 24% of the total dollar volume of credit card transactions in the US and Interbrand ranked American Express as the 22nd most valuable brand in the world, estimating the brand to be worth US$14.97 billion.[8] Fortune listed Amex as one of the top 20 Most Admired Companies in the World. Continue Reading

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How To Apply : 

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