CGI Hiring for the post of Junior Programmers for Freshers and Experienced - 0316

Job Description:

Eligibility: Any Graduate

Industry:IT/Software

Position: SERVICE DESK Junior Programmers

Experience: Freshers

Job Location: Bangalore

Position ID : J0715-0316

Responsibilities :

• The Level 1 Service Desk technician provides user support and customer service on Company-supported computer applications and platforms.
• The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.
• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies.
• Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards.

About the Company:

CGI Group Inc. is a multinational information technology (IT) consulting, systems integration, outsourcing, and solutions company headquartered in Montreal, Canada. It was founded in 1976 by Serge Godin, André Imbeau, and Jean Brassard.At CGI, we're committed to helping all of our stakeholders succeed. Following the August 2012 closing of the Logica transaction, CGI now offers greater presence, service capabilities and expertise for our clients across the Americas, Europe and Asia Pacific. Our 71,000 professionals in 40 countries provide end-to-end IT and business process services that facilitate the ongoing evolution of our clients' businesses. CGI is committed to helping our clients achieve their business goals; to providing our professionals with rewarding careers; and to offering shareholders superior returns over time. At CGI, we are in the business of delivering results.For more details


Website: www.cgi.com

How to apply: Click Here To Apply